Date

May 10-12, 2016

Location

Focus Rooms Sunninghill Sandton

Remaining

Tickets

Speakers

23 Professional Speakers

What's about event / whats going on there come and learn

We are excited to be hosting our 2nd User Experience Conference in Joburg. UXJhb16 will be our biggest UX conference on the African continent with a 1 workshop day and 2 conference days. We looking forward to another sold out event, so please book early.

Come listen to our inspirational local and international speakers.

Conference and Workshop Schedules

Ethnography and usability in emerging markets

This workshop will involve hands on techniques to get context critical insights into populations when designing either hardware or software products for emerging markets. It will involve real life experiences and cues gathered over a 15 year design journey. It will cover:

  • Usability & Ethnography
  • Lean ethnography techniques
  • Lean usability techniques
  • Bias and objectivity in design
Participants will walk away with practical, useful skills that they can begin to explore in their day to day practice.

SOLD OUT!

Exploring Future-Friendly Design

In this workshop, we will discuss the fundamentals of designing for the future, look into natural interaction methodologies and explore artificial intelligence, sensory based interfaces, haptic and tactile feedback mechanisms. This workshop is for all designers, engineers, product managers, researchers, and technology enthusiasts

Introducing Lean-er UX: Getting the benefits of lean, with techniques your manager will actually let you use

Many UX teams struggle to do their best work in an increasingly agile world. Lean UX offers solutions, but they are radically different from what most UX teams are used to, with different processes, deliverables, roles and responsibilities, and unpredictable scheduling. Lean UX techniques are mostly unproven—especially for large, distributed teams—and often don't get manager support. Worse is that many lean techniques are poorly defined. What exactly is an MVP? Which hypotheses do you really need to validate? How? If you have tried to make your team leaner but your manager won’t let you, this workshop is for you.

The goal of lean UX is to develop products that our customers actually want, make better decisions while minimizing waste, and get teams to work more effectively. “Lean-er” UX strives to achieve these same goals, but using more traditional tools, techniques, and team roles—things your manager will actually let you do.

This workshop is structured around the three goals of lean UX (building the right product, minimizing waste, better teamwork) to build a simple mobile app in small teams. It assumes that you need to make the best decisions you can, but with little time and minimal user research. In the end, you will have a strong understanding of how to make better design decisions quickly and confidently—in less than ideal circumstances—and how to get your team onboard.

Developing human-centered UX strategy

Ensuring that our research and design is user-centered is well known to most UX designers however, when it comes to strategy, there is a tendency to fall back on business objectives that often are not customer centric. This workshop will reveal how to place users’ psychological drivers and goals at the very heart of UX strategy and how relationship models can be used as a tool to:

  • Ensure that UX strategy finds its way into design solutions
  • Balance and manage both user and business needs
  • Ensure a ‘golden thread’ persists from research, into strategy and design
  • Create innovative customer and user journeys
Those attending the workshop will be presented with the theory and logic behind developing human-centered UX strategy before applying it to a practical challenge which will be tackled in teams. By the end of the workshop participants will have enough knowledge to start applying these tools at work as well as receiving self-study material to continue exploring this area.

Usability Testing 101

Do-it-yourself user tests: Plan, conduct, and analyse your own studies, using in-person methods Observing users try to perform tasks on your site is the most enlightening way to uncover usability problems. This workshop will give you the tools you need to conduct quick and cheap usability tests throughout your project lifecycle, without having to set up an official lab or hire an external company. Learn the benefits of traditional user testing techniques. You will learn how to facilitate sessions, develop test plans, analyse data, and present the findings. This workshop is ideal for people who are new to user testing or have some basic usability testing experience

Topics Covered

  • Step-by-step instructions on how to conduct your own usability test sessions.
  • Why watching users try to do things is better than interviewing them about what they are doing.
  • Differences between quantitative and qualitative studies, and how to decide when to conduct which.
  • Usability testing on the cheap: Are 5 participants enough?
  • The cost and insight benefits of spreading budget across multiple small studies through iterative design
  • Measuring and tracking usability
    • How quickly can you onboard new users?
    • How fast can users accomplish tasks?
    • Do people have re-learn how the system works each time they use it?
    • Where and when do users encounter errors?
  • Subjective satisfaction through post-task questionnaire using Likert scales and further questioning.
  • Determining scope of study, what to test and observe
  • Why you're ready to test now; testing at every stage of the project
  • Targeting the right participant for your study
    • Identifying target users
    • Developing recruitment screeners
    • Recruitment agencies can be expensive, but efficient
    • Payment and incentives
  • Recruiting participants from anywhere
    • Finding your own
    • Hiring market research firms
    • Using panels
    • Intercepting users from your site
    • International testing
  • Usability labs and setup
    • Formal vs. informal labs
    • Benefit of moderated in-person testing
    • Testing mobile devices
    • Writing a test plan
    • Tools for screen-sharing and recording
  • Online and remote user testing
    • Get same-day user feedback on your design
    • Increase your whole team's understanding about user behavior with your design
    • Setting up un-moderated studies where the participants complete tasks on their own
    • Applying remote testing for Lean UX
    • Optimizing time for short (15 minutes or less) un-moderated sessions
    • Moderating sessions while on the phone with the participant
    • Using online tools for rapid prototyping and iterative design
  • Recording usability sessions
    • How to take notes while facilitating
    • What observations to look for and record
    • Tools and techniques for video recording and note taking
  • Writing tasks (scenarios) to avoid bias and get the feedback you need
    • Exploratory tasks are open-ended and more research oriented
    • Directed tasks are specific and answer-oriented
    • Presenting tasks at the right time and order
    • Writing guidelines for tasks
  • Running sessions
    • Prepare participant when they arrive
    • Techniques for getting participants to think aloud and provide valuable feedback
    • Practice staying neutral and giving subtle acknowledgments
    • Reading non-verbal cues
    • Managing challenging situations
    • What to capture when taking notes
    • Note-taking tips and tools
  • Don't plan or test in isolation
    • Invite observers to watch sessions and take notes
    • How to debrief observers
  • Analyzing findings
    • Techniques for quick turn-around times
    • Use quantitative data to locate issues
    • Determine severity of each finding
    • Common analysis mistakes
    • Providing design recommendations
  • Reporting usability findings
    • Items to include in reports
    • Informal and formal reports
  • Presenting findings
    • Effective ways to communicate recommendations
    • Persuasive illustrations and videos
Free Material With Course Attendance
  • Sample documents: Test script, test plan, recruitment screener, and usability report
Format
You will practice planning, conducting, and analysing your own usability study during this workshop and receive immediate feedback.
This workshop also includes:
  • A live demonstration of usability testing
  • Videos depicting what to do and what not to do
  • Hands-on exercises practicing task writing, facilitation, note taking, and analyzing findings

Registration

Welcome Message

Keynote - Designing for Cultural Diversity

Globalisation, localisation or cross-cultural design has been a theme for at least the last 10 years. In a globally connected and mass-production world, what role does culture play in product and service design? This talk investigates what defines culture and to what extent cultural diversity will influence our work as designers or strategists. It explores if localisation means only to consider macro level cultural differences between countries, or if there is also a need to look at it at the micro level, where you see differences within a country or even a community. We will then look into what cross-cultural design means when designing for the African market.

Tea Break

Designing for the unpredictable, not all users are digital natives

All to often project work presents itself in predictable ways. Project clients, requirement formats, team structure, and the design processes are very typical, and even comfortable. Then there are those product design projects that requires a completely different approach, and turns everything up side down.

Rob will present a case study where he will share these unique product design challenges and how they overcame them, and will leave the listeners with key take aways that addresses this unpredictability.

Designing for the Future: Principles of Smart Interface and Interaction Design

With the emerging “internet of things”, we are surrounded by devices that sense how we feel, anticipate our needs, make decisions on our behalf to improve our lives. It’s a revolutionary time for designers to build in a multi-dimensional digital and physical world where interactions with machines evolve to be more adaptive, anticipatory, and conversational. In this talk, we will be exploring the principles and methodologies for designing novel interactions and crafting great experiences for the future.

User Experience Strategy Fundamentals

UX Strategy Fundamentals is aimed at senior UX practitioners, strategists and people leaders who want to have a greater impact in their companies/clients/teams than just delivering great designs, and start making more of a strategic impact at senior level.
The talk will define what a good UX Strategy looks like, and how it can be applied within your own organisation.
The talk will cover the following fundamental aspects of UX Strategy:

  • Understanding where your organisation currently is in terms of User Experience
  • Creating a vision of where you would like to be
  • Creating a roadmap to move your organisation from the current to future vision
  • How do we measure the success of your initiatives?

Lunch

NSFW UX

NSFW UX - is a collaborative talk by Tomislav Kozacinski (www.kozacinski.com) and Aleks Curac Saric (www.alekscuracsaric.me), both professional comedians as well as designers, about how porn industry shaped and advanced development of technology trough history, and how porn sites, mainly Pornhub and Tumblr, change and adapt their design to better tailor user experience of their members and (more than frequent) visitors, how they cater the user needs and some related statistics as well.

What eye tracking really contributes to UX and usability evaluation

Eye tracking is expensive. It requires specialised equipment and skills and thorough data analysis takes time and effort. Is it worth doing? In this talk I will reflect on eye tracking experiments conducted over the past five years showing concrete evidence that eye tracking reveals design problems that would be very difficult to identify through any other method.

The Learning and UX Dichotomy

There is a silent dichotomy between learning design and ux design that go unnoticed in most organizations. What on the obvious side shouldn't be in contradiction actually is. Because they don't work together they actually become at odds with each other. I explore with practical examples the impact this has, and how our thinking institutionalizes this dichotomy. I further provide simple steps that any organization can make today that will impact in measurable terms their ux practice as well as there learning practice while at the same time increasing happy adoption of products, systems and services in both their employees and clients.

Tea Break

UX, The Empiricism strikes back!

Everyday we can witness new possibilities in finding out the customers' behaviors, datas to predict their will, scientists of the market to precise the meaning. The devices, extended tools and IoT evolve in a way to really put in the game a new dimension of subjectivity. Who can manage to well understand this new approach of subjectivity is on the good way in the era of the value of Experience. The rise of a new form of science of the Experience.

Sometimes described as a "knowledge based on Experience", Empiricism in this context is now getting a new form, still based on his roots of aesthetics and creativity to his fruits of understanding. Let's take some time talking about this old approach, becoming a central question. Let's see how the Empiricism strikes back!

Q&A Speaker Panel

Close of the Day

Networking Session

Keynote - Designing For Real Africa

A presentation of real life experiences that were well intended but failed miserably or succeeded as a foundation of real life insights to design practice from markets across the globe. This will provide inspiration and insights into design best practice that participants can take away for their own inspiration and application

Tea Break

Design Thinking and Agile

The challenges in introducing design thinking to organisations and teams include educating all parties on the benefits of design thinking activities through practice. This can be achieved by making small marginal changes to existing processes or ceremonies with the goal of improved communication, ideating, and collaboration in problem solving and solution design. One of the key aspects is having all parties involved and invested towards the overall goal - this includes a time and attention from stakeholders as well as the development team. Communication between all parties is crucial. Activities of design thinking help in nurturing communication and collaboration. Improvement in these areas tend to result in better solutions for business and the direct users. It also results in more productive and motivated teams. An important note is not to forcefully include design thinking practices for the sake of it. The activities and approach needs to be carefully thought about and gauged to determine if the right design thinking practices are used in the right areas, if the practices are improving anything, as well as determine the team's sentiment.

Persuasive UX: How to make your case, get your team onboard, and talk managers and clients out of idiotic design ideas

One challenge all designers have is persuading their team, managers, and clients to make good decisions and talking them out of bad ones. Unfortunately, great design doesn’t sell itself, and it’s all too easy to appease the people paying your salary. Design discussions often devolve into subjective battles over personal opinion, and designers often lose such battles.

In this talk, Everett will summarize the techniques designers use to sell their designs and why they often fail. He will then present six practical techniques to sell your design ideas persuasively based on design tools, principles, and user research, while removing subjectivity and personal opinion from the discussion. Each technique will be illustrated with practical examples.

Done is better than perfect - a case study

Typical projects with typical clients have tight budgets and tight deadlines, which makes it hard to put UX theory into practice. With so much focus in the UX community on Faux UX, there is a lot of pressure to “do it right, or not at all”. When pitching for these projects, it becomes tempting to leave the UX practitioners or processes out rather than fighting for their place in the project. Good design practices are not just for certified UX practitioners. Every project can benefit from following user-centred design and development processes, whether implemented textbook-right or cowboy-style. This presentation shares experiences and outcomes from a recent project which implemented a user-centred design approach and agile development methodology. This case study shows how introducing UX practices, even if only imperfectly, not only turned a struggling project around, but added value by reducing development time & costs; increasing stakeholder buy-in; and creating excitement among the product users.

Lunch

Combining Empathy and Data in User Experience

My talk is all about empathy in design thinking and how designers can leverage on data to better understand their users in UX design. I will talk about my learnings and experience working as a UX designer in a data driven company, and how we combine empathy and data as user experience designers at booking.com

Autonomy

In a world in which we live, the apparent and overwhelming sense of apathy makes us often feel like robots or cogs pushing out something not necessary but desired. All designers need "passion projects". Some how, along the way we all seem to die inside and lose the spirit of the 100 crayon box of our youth.

The hard truth about Omni-channel in South Africa

Omni-channel has been a hot topic for years but many areas remain undefined; I will introduce what it is and it's implemented business value. I'll then tackle the hard truths of the South African context (e.g. technical constraints, security overloads). I'll conclude with practical tips including initiation; obtaining stakeholder buy-in; and refining the end product.

Tea Break

Q&A Speaker Panel

Conference Closing

Event Sponsors / dont forget it

Event Speakers / meet with greaters

Mark Kamau

Mark Kamau

UX Lead

Mark Kamau is an ardent believer Human Centered Design. He has practiced design extensively for over 15 years both in Africa and Europe. He focuses on designing for African markets now, doing consulting for Ideo, Stanford school, Google emerging markets among others. He is the regional coordinator for IXDA and is a board member for ideo.org Impact advisory board. He has been involved in UX work across over 15 countries in the continent. He founded the UX lab at the iHub and UX Nairobi. He is currently the UX lead at BRCK, a Kenyan technology company that designs hardware for African contexts. He is interested in designing for rural populations and people at the edge of the grid, outdoor living and chai tea.

Basak Haznedaroglu

Basak Haznedaroglu

Design Lead

Basak is a multi-disciplinary thinker, educator, designer, creative technologist, and mentor for several startups across the globe. Currently, she is working at Microsoft in Berlin. Previously, she worked at Foursquare in New York. Her work strives to explore the relationship between media, space, technology, and the human element. She is a huge believer in how design, code, and storytelling can synthesize into meaningful and intuitive products and services. She has crafted digital experiences for global brands, organizations, and tech companies such as Puma, Red Cross, and LG electronics. When she is not working, she travels, takes pictures, paints, and experiments with creative writing.

Jason Hobbs

Jason Hobbs

Director

Jason Hobbs is a director of both Firma and Human Experience Design. He lectures and conducts his academic research through the University of Johannesburg, frequently presents internationally and founded the SA UX Forum. He has been practicing IA, UX and service design since 1997 and currently lives in Johannesburg.

Terence Fenn

Terence Fenn

Lecturer

Terence is a full time lecturer in interaction and multimedia design at the University of Johannesburg. He gained his Masters in Art and Design Education from the University of New South Wales and is currently completing his second Masters at the University of Cape Town. Terence is a co-founder and director of Firma and is the chairman of the Design Society Development DESIS Lab in Johannesburg.

Everett McKay

Everett McKay

Principal

Everett McKay is Principal of UX Design Edge, a user experience design training and consulting company for mobile, web, and desktop applications. Everett's specialty is UX design training for software professionals who aren't experienced designers through onsite and virtual courses and workshops. He has delivered UX design workshops to an international audience that includes Europe, Asia, South America, and Africa.

David Hattingh

David Hattingh

Lead UX Practitioner

David Hattingh is a Senior UX Consultant with Quirk Jozi. He is a usability testing evangelist and has performed studies with users across the media, insurance, banking, fast food, HR and SaaS industries with 15 years of commercial experience, specialising in the design of usable and accessible web sites and application user interfaces. David enjoys taking user metrics and insights together with strategic thinking to craft engaging solutions for clients. Look out for his blog posts at gottaquirk.com

Chui Chui Tan

Chui Chui Tan

User Experience Director

Chui Chui is the author of International User Research. She has worked in user experience for over ten years. She is User Experience Director at cxpartners where she led large scale UX projects (from initial research to developing online strategies) for clients like Marriott, Avis and Capita. She also manages global projects for clients such as Clarks and Expedia. She has great passion for cultural behaviour and experience. Chui Chui is also the editor for the largest UX and design online magazine (Smashing Magazine). She is a frequent speaker at various international conferences around the world.

Rob Enslin

Rob Enslin

Experience Design Lead & Consultant

Rob Enslin (@robenslin) is an Experience Design Lead and Consultant at software development firm, Thoughtworks. Rob has worked with many organisations across many verticals both in the UK and South Africa, and helped them deliver user-centred digital products and services. When not out in the field conducting research, or sketching on a whiteboard, you will find Rob working alongside Agile teams designing products. Not all the work Rob has done is design execution, he spends a considerable amount of time coaching and consulting, to build better design practices and methods.

Jaco van den Heever

Jaco van den Heever

Experience Manager

I am the User Experience Manager for Vodacom, responsible for leading the team designing the customer experience on all of Vodacom's digital channels. I am passionate about customer centricity and have been applying user-centered design for almost a decade across the banking, insurance, health and telecommunications sectors. I have lead teams to winning awards within South Africa and Africa, including MTN App of the Year, Bookmarks and Assegai awards across industries, and have also completed an MBA from Wits Business School, with a focus on strategic management. At home I am happily married and have 2 beautiful sons. I also love being active and I'm a keen football supporter.

Tomislav Kozacinski

Tomislav Kozacinski

UX / UI Designer

A product UX UI designer and entrepreneur with over 10 years of international experience ranging from graphic design and web development to startups and digital product development. Tomislav is also a sand up comedian, college guest lecturer (philosophy enthusiast, Typography Lover, CSS sensei, world traveler, Plane geek and some other buzz words as well...) making his talks both funny and informative.

Helene Gelderblom

Helene Gelderblom

Professor

I am an academic who works primarily in the fields of HCI and ICT in Education focusing on the use of eye tracking in UX design and evaluation and the design of technology and interfaces for special user groups. My research and teaching is driven by a desire to improve the standard of interfaces and technologies developed in South Africa. Besides teaching and research work, I continuously do UX and usability evaluations for private sector clients.

Christiaan Botha

Christiaan Botha

Design Specialist

I am a learning design specialist with over 25 years in learning, of which more than a decade in the big five technology consulting space, and decade of learning consulting in South America and now entrepreneur breaking new ground in digital learning by marrying ux and agile to learning.

Renaud Castaing

Renaud Castaing

Design Strategist

Hi, I'm Renaud, I believe that Design is the link between creativity an business: Design is today's key part of strategy I help companies, public services & start-ups to spread their very meaning into the value of experience for about 15 years. I use the Design Thinking approach and my experience in every faces of Design. Gathering all those ingredients of expression and creativity to explore the possibilities of spreading a culture is an exciting mission of our time.

Rishal Hurbans

Rishal Hurbans

Solution Designer at Entelect and Founder of Prolific Idea

Rishal is currently fulfilling the role of a Team/Technical Lead at Entelect. He is a software engineer designing and building solutions for various national and international blue chip clients. He has a passion for web architecture, mobile development, and design thinking methodologies. Rishal founded Prolific Idea in 2015 where innovation is cultivated through research and technology.

Anita Iles

Anita Iles

Operations Director / UX Architect

A former engineer with a passion for function and form, Anita loves delightful user experiences and the pursuit of continuous improvement. In her spare time she can be found exploring the world and running ultra marathons.

Richard Omolio

Richard Omolio

UX Designer

Hello. My name is Richard Omollo, a Kenyan User experience designer with 5+ years combined experience of interaction design, visual design, and front-end development currently working at booking.com in Amsterdam, Netherlands. I go to great length to make intuitive and delightful user interfaces. I occasionally write about design at rio.co.ke.

Sidhika Sooklal

Sidhika Sooklal

Head of UX

An evangelist of the social impact of design. Intrepid traveler. General knowledge enthusiast with knowledge and thirst to read encyclopedias, People Magazine and The Financial Times.

Daniel de Wet

Daniel de Wet

Senior UX Designer

Daniel de Wet is currently a Senior UX designer over-seeing all the Omni channel projects at Vodacom. Fascinated about the idea that one can help shape the users experience, His aim has always been to cut through complexity by understanding what is really going on and not what has always been assumed. His dream is to always be in the business of making other’s lives easier no matter his job title.

Aleks Curac Saric

Aleks Curac Saric

A graphic designer with over 10 years of experience. Currently working as a Creative Manager in NewMan’s Business Accelerator in Skopje where he leads startups in their marketing endeavors and often helping out with designing interfaces of the products involved. Aleks is also a stand up comedian so his talks have an interesting view on the topic he is discussing, which in this case is - porn.

Event Price list / perfect price for event

Workshops

(4hrs per session)

10th May 2016

R1,250
Half day event

Conference Days ONLY

11th & 12th May 2016

R1,950
2 day event

All Access

Conference & Workshops

10th - 12th May 2016

R3,850
3 day event

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